Refund policy

Last updated October 3, 2026.

Three reports, one purchase

Your one-time $19.99 USD payment covers one Vedic astrology report, one Chinese BaZi report, and one Western astrology report for the birth details you submit.

When a refund is available

If any one of your three reports ultimately fails to generate and be saved to your account, you are eligible for a full $19.99 refund for that order. This applies whether one, two, or all three reports fail. You do not need all three reports to fail, and the refund is not limited to the price of the missing report.

If generation is interrupted, we first offer recovery of the unfinished reports at no additional charge. When the retry or generation limit is reached and at least one report remains unsuccessful, your reading page offers a full-refund request. A report still being prepared is not yet a confirmed generation failure. If progress appears stuck or the recovery option is unavailable, contact us so we can investigate and arrange a refund if we cannot deliver the full set.

When a refund is not available

Once all three reports have successfully generated and are available in your account, the purchase is non-refundable under this policy. We do not offer refunds for a change of mind, incorrect birth details supplied by you, disliking or disagreeing with an interpretation, or a prediction not coming true. These personalized reports are for entertainment and self-reflection; they do not guarantee future events or particular outcomes.

How to request a refund

Sign in, open the order in My readings, and select Request full refund when available. You can also email support@myfortuneatlas.com with your account email and reading ID. We verify the order and report-delivery status on our server. Do not send your password or full card details.

Approved refunds are issued to the original payment method. A submitted or pending refund is not a completed refund; processing and bank posting times vary. No new generation attempts are started once a refund is requested. Reports already completed remain saved to your account.

Your legal rights

This policy does not limit any rights or remedies that cannot be excluded under applicable law, including rights relating to unauthorized or duplicate charges. Contact support if you believe a payment error has occurred.