Contact support
Questions about your reading, account, payment, or a report that has not finished?
Email support@myfortuneatlas.com.
Help us find your order
Include the email address you used to sign in and the reading ID from your reading page URL. Please describe what happened. Do not send your password, full card number, or unnecessary birth details.
Reports still preparing?
Open My readings to check progress. Finished reports stay saved when another report needs a retry. You do not need to purchase the same reading again to retry an unfinished report.
Refund eligibility
If any one of your three reports ultimately fails to generate, you can request a full $19.99 refund. Completed sets are non-refundable under our policy, subject to applicable law. Read the Refund policy.
Privacy and account requests
You can also contact this address to request access, correction, or deletion of your account information. We may need to verify that you own the account before making changes.